Hello & Welcome to my Shop! Customer Service is my number ONE priority! I want to make sure that you absolutely LOVE what you are purchasing. I want to produce a happy, fun, and enjoyable experience for you! I love crafting and I want you to have as much fun purchasing and creating with me along the way! Please stay by your messages after a purchase to ensure that you receive any questions I might have for you, as well as a proof before shipment of exactly what your product customized looks like! I can't wait to work with all of my customers and really appreciate each and everyone of you!
I accept all forms of payments including the new direct checkout through Etsy & Paypal for a secure and easy checkout experience.
Cancellation request will be fulfilled within a 24 hour period, just send me a message if for any reason your order will be cancelled and I will issue a full refund with no questions asked.
After the 24 hour period I do not offer the option to cancel your order as I have already begun crafting for shipment.
My Products are shipped out priority with a $50 insurance policy within the U.S.A., most packages are received within a 2 day time period from the day I ship out.
Overnight shipping is available for an additional cost.
International shipping is sent standard post with a copy of an international tracking number.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Sometimes we all have accidents! (Including the Post Office!) To ensure a positive & stress free experience for my customer, if a package is lost, damage, or stolen just send me an email and I will replace immediately, no questions asked. I offer a LIFETIME warranty on all of my products so if at any time anything is damaged or comes off in a dishwasher etc. I will replace free of cost to you.
All of my products have a lifetime guarentee on them! I want you to cherish them forever.
How can I wash them?
Hand wash with luke warm water is suggested on all of the glassware to ensure a long sturdy life. They are sealed but sometimes the heat from a dishwasher can cause them to chip off over time.
Can I do rushed shipping?
Of course you can! Just make sure to include a note in to me, and I will make sure you have your item by the date you request, if over night shipping I do ask that the customer pay the difference.
Does it cost extra to personalize?
All of the items in my shop are made to order so I can personalize anything at all FREE of cost.
Do you combine shipping?
If you are purchasing more than one item, please send me a private message and I will adjust shipping before your order to a combined cost, this way you are not paying individually for each item.
Is gift wrapping included?
FOR FREE!!! How awesome is this?! Every product is gift ready with no receipt included in the box! I can also include a personalized card if you include what you would like written in it.
Do you offer whole sale?
I do offer whole sale on bulk orders! Each whole sale order I do on a situation basis on what item it is, how quick you need it by, and how many you need!